Total Claims Management, Inc.

Corporate Location:
Peter Daly - Director
30665 Northwestern Hwy
Suite 160
Farmington Hills, Mi. 48334
PH: 248-419-7100
FX: 248-419-7101
sales@totalclaimsmgt.com

3 PL Claims Management

If you are a third party logistics company who is providing a variety of functions for your clients', think of contracting with TCM to manage the claims process for these clients. TCM has made a major investment in terms of assets allocated to the claims process such as computer programming, the hiring and training of qualified claims administrators and our IT service center. Our core business is the management of transportation claims related issues, period. We can enhance the existing services you provide your clients by allowing us to partner with you to provide the transit related claims management on your behalf.

We have multiple program options, including web based programming which will allow for varying levels of security and access in regards to access to the information gathered in the claims process. Either you or your client will be able to run a multitude of reports which will outline key performance indicators regarding areas such as claims collections, claims status, damage trends by products and shipping locations as well as carrier performance and reoccurring areas of damages. The information gathered in these reports will then allow your client to address problem areas and develop a plan of action to minimize future claims.

Whether the volume of freight claims is large or small, TCM has a program that will meet both your needs as well as those of your client. No matter what products shipped, markets are served or the mode of transportation used, all shipments are subject to damage in transit. Non-recovered losses impact the clients' bottom line and by working together, we can provide a claims management service that is cost effective and value added.

You are already familiar with the concept of out sourcing because the services you provide are being out sourced to you by your client. By continuing with this philosophy and partnering with TCM, you will be enhancing the customer service you provide your client while demonstrating a commitment to being a value added supplier of quality transportation related services.