Total Claims Management, Inc.

Corporate Location:

Peter Daly - Director
30665 Northwestern Hwy
Suite 160
Farmington Hills, MI 48334
PH: 248-419-7100
FX: 248-419-7101
sales@totalclaimsmgt.com

Web Freight Claims

Total Claims Management (TCM) has harnessed the Internet to bring transportation freight claims management to the 21st century. Instead of a client using cumbersome manual methods or labor intensive programs, TCM has developed a program that utilizes the speed and ease of the Internet to streamline the claims process. This program allows our claims administrators to take the complexities of the management of the claims process off of the shoulders of our clients, allowing them to focus on their respective core businesses. TCM then manages the claims process and the client is able to view the status of the claims process at their convenience. Data generated from the claims process and the follow up procedures from TCM claims administrators, allows the client a high level view of business information from a series of reports that are available from their computers. These reports reveal key performance indicators regarding areas such as claims collections, claims status, damage trends by products and shipping locations as well as carrier performance and reoccurring areas of damages. The information gathered in these reports will then allow for management to address the problem areas and develop a plan of action to minimize future claims. This will enhance the customer service function of the client for it's customers while demonstrating bottom line improvement at the same time.

One would expect this service to be very costly. However when a detailed analysis is conducted to examine all the costs associated with a client administrating the claims process in house, it is quickly evident that by out sourcing the claims processing to TCM, this fee based service pays for itself while allowing the client to realize the value added benefits of the web based program.

Whether the volume of freight claims is large or small, TCM has a program that will reduce your claims processing costs. No matter what products you ship, markets you serve or the mode of transportation used, your products are subject to damage or loss in transit. Non-recovered losses impact the bottom line. TCM has the system to recover these losses. This programming will speed up the recovery time to recover losses which will improve the cash flow of the transportation department.

Allow TCM to demonstrate to you how we can lower the administrative costs associated with transit claims while improving the management of the entire claims process. Contact us today so we can arrange an on line demonstration of the benefits of our web based system.